Hello,

I define the target-state and long-term strategy for store associate experiences, shaping the end-to-end experience and platform capabilities. Foundational research, early requirements, and a clear design vision help align stakeholders and guide iterative delivery. In partnership with Product and Engineering, I also design next-generation, AI-powered associate experiences that embed intelligent assistance into daily workflows to reduce friction, accelerate task completion, and improve in-store execution.

UX design leader on the Design Consulting team, focused on raising craft and consistency across Sabre’s product portfolio. Partnered with Sabre Labs to shape new product vision through rapid prototyping, concept validation, and executive-ready storytelling. Led a small team to establish the foundation of Sabre’s enterprise design system, including patterns, governance, and adoption enablement.

Led design for TripCase on the Traveler Experience team, shaping end-to-end trip management for millions of users - organizing itinerary details and delivering timely, context-aware travel updates to reduce in-trip friction.

As a lead designer on Travelocity Labs, ran rapid experiments and proof-of-concepts to validate new ideas; transitioned successful concepts into production - including the award winning ExperienceFinder, a persona-based travel shopping experience.

Worked on the Verizon Concept & Design Team. Designed, storyboarded and animated motion graphics incorporating broadcast quality video and 3D graphics. Directed, designed and developed all verizon.com flash site tours. Other responsibilities included designing the look and feel of the Verizon intranet, Verizon Business website and call center web applications.